Warranty Policy
Warranty Coverage
Our warranty is valid for one (1) year from the date of purchase and covers:
- Manufacturing defects in materials or craftsmanship
- Loose gemstones (not caused by accidental damage or misuse)
- Broken clasps, prongs, or chains due to manufacturing issues
- Tarnishing of silver or gold under normal wear conditions
Complimentary Services
During the warranty period, we also offer the following complimentary services:
- Professional Jewelry Cleaning – Bring your pieces in for a free deep clean to keep them shining like new.
- Routine Inspections – We’ll examine your jewelry to ensure settings are secure and the piece is in top condition.
What’s Not Covered
The warranty does not cover:
- Accidental damage, misuse, or abuse
- Lost or stolen jewelry
- Normal wear and tear (e.g., scratches, worn-down prongs, dents)
- Unauthorized repairs or modifications
- Center stones or diamonds not purchased through Jay Kenneth Designs
Warranty Claims Process
To request service under this warranty:
- Contact our team at jaykennethdesigns@gmail.com with a description of the issue.
- Provide proof of purchase (receipt or order confirmation).
- Visit our store or mail the item to us (shipping fees may apply for mail-in service).
Once received, we will evaluate the item and determine whether it qualifies for repair or replacement under the warranty.